Methods of Payment We accept major credit cards: Visa, MasterCard, and American Express. A 50% retainer is due at the time of rental reservation. Final count and payment in full are due no later than two weeks prior to event date. After such a date we are able to accept cash or money order. Final payment must be made with a valid credit card which will be held as security deposit on all rentals. Once the order is placed, the client is authorizing Special Event Linen Rental to charge the client's credit card immediately for the owed amount. This means we will charge your credit card before receiving your signed contract back in our office.
ORDERING / ORDER CANCELLATIONS We accept orders 16 months in advance for any event services. All order must be finalized 2 weeks before the event date. Any changes made after the 2 weeks to event date period will be charged a $25.00 fee, per change, along with any rush / shipping fees incurred. Any order placed with 2 weeks of event date will have to be confirmed for fulfillment obligations due to advance bookings. Any order placed within 2 weeks of event date is subject to rush fees, additional shipping fees, gas surplus fee and labour overtime. We do offer delivery and removal of all orders with the options of an addon of full service set up and break down. Each order placed will have a processing, delivery, removal and restocking charge. The client may cancel the order at anytime for any reason HOWEVEVER, Special Event Linen Rental. shall be entitled to retain a 50% retainer fee of the total contract. Cancellation of the client's order will result in forfeiture of the entire 50% retainer plus all payments made at the time of reservations and duration of the hold. In the event of postponement, the deposit, minus any non-transferable out-of-pocket expenditures incurred at the time notice of postponement is received shall be applied to the rescheduled event, provided that the event is rescheduled to a date within 180 days from the date on which the event was originally scheduled, and provided that the date is available and approved by Special Event Linen Rental. Notice of cancellation, or postponement must be made in writing.
LOST OR DAMAGED & REPLACEMENT COST All rentals must be returned in the same quantity and condition that the renter received them in, which means no tears, rips, stains, holes, burns, wax or excessive stains. Full replacement cost will apply to any rental that Special Event Linen Rental deems unsuitable or missing upon return of the order. Sashes must be untied when returned. Failure to do so will result in a fee of $.25 per tied sash. Chair covers will be charged a replacement fee of $10.00 each, sashes will be charged a replacement fee of $3.00 each. Linen will be chargered at double the rental fee. Replacement costs will be the responsibility of the client. As a result of any lost merchandise, the client forfeits their right to any refunds or reimbursements. The client will also be billed for any excessive cleaning that is needed upon return of the rental items. The decision for replacement , repair costs, cleaning fees is at the discretion of Special Event Linen Rental costs will be charged to client's credit card immediatly following the event.
LATE RETURN FEES Because our company rents to other customers, it is vital that the order be returned the next business day after the event and received in our warehouse no later than the specified date on your agreement. Special Event Linen Rental needs enough time for the customer,s order to be returned, laundered, and sent out to the next renter. A late return fee equal to fifteen percent (15%) of the client's total rental order will be charged each day that the client's rental is late. After five days late, client will be charged at full replacement cost regardless if rental items are returned to Special Event Linen Rental after such time. Late fees or replacement cost will be charged to client's credit card. If our receiving department is unable to confirm the return of your complete order, you will be billed for replacement charges.
SET UP When a set up is requested at an event, Special Event Linen Rental is responsible for delivering and picking up the rented items on the invoice. Because we arrive to do the set up 2-3 hours before the event begins, the client is not required to be present to sign for the delivery or the pickup. Client agrees to waive this right when placing an order. Please call us to make this request. Additional charges may apply. Depending on the quantity of the order, we request a 2-3 hour window before the event begins to allow enough time to complete the set up. Special Event Linen Rental will disassemble and pick up all rented item on invoice after the event time ends.
The client has 10 hours to call Special Event Linen Rental, to file any discrepancies with the number, style, material, color, and/or any damages. At that point, we will investigate the validity of the claim. Action will be taken to correct the discrepancies on a case-by-case basis. If the client does not call us within 10 hours after the order is received, Special Event Linen Rental has the right to assume that the order was correct and received by the client in a timely fashion and will not allow for the client to file discrepancies, dispute, or refund, at a later time.
RETURN OF RENTAL ITEMS Special Event Linen Rental provides "Return Bags " for all linen rentals. It is the client's responsibility to place like items together into each bag. Special Event Linen Rental will fold or launder rentals, it is unnecessary for the client to do so. However, the rented items must be dry and free of food debris prior to bagging. Any linen packed damp is subject to mildew, which could incur replacement fees.
REFUNDS The amounts on the proposal are based on the total order as outlined. Any changes, additions or deletions of individual line items may affect the total cost of the event. Special Event Linen Rental will refund client for excess charges only when the following takes place: 1) after all final changes have been made to the order, preferably 2 weeks prior to the event, 2) after the final payment has been received, and 3) the final invoice reflects a credit due to client's changes to the line items. All prices listed are valid for 30 days from the date of proposal. If for any reason a refund has been approved, Special Event Linen Rental will submit it within 30 days. No refunds will be given for late fees or replacement cost for any reason. Special Event Linen Rental will use its discretion in regards to refunds concerning used products.
DISCLAIMER OF WARRANTIES SPECIAL EVENT LINEN RENTAL DISCLAIMS ALL WARRANTIES IN CONNECTION WITH THE EQUIPMENT, EXPRESS OR IMPLIED, AS TO ANY MATTER WHATSOEVER, INCLUDING WITHOUT LIMITATION DESCRIPTION, QUALITY, DESIGN, PERFORMANCE, SPECIFICATIONS, CONDITION, MERCHANTABILITY, AND FITNESS FOR ANY PARTICULAR PURPOSE, EXCEPT AS EXPRESSLY SET FORTH IN THIS CONTRACT. Special Event Linen Rental further disclaims any liability for loss, damage, or injury to lessee or third parties as a result of any defects, latent or otherwise, in the equipment whether arising from Special Event Linen Rental, negligence or application of the laws or strict liability. The products/equipment covered in this contract have been leased/rented by the client "AS IS" AND "WITH ALL FAULTS", and client (lessee) acknowledges that no warranties or merchantability or fitness for any particular purpose are to be implied in this transaction. If the product becomes unsafe or in disrepair during the term of this contract, client (lessee) agrees to discontinue use and notify Special Event Linen Rental immediately. Special Event Linen Rental will then attempt to replace product with similar product within reasonable time if similar product is available at the time Special Event Linen Rental received notice of said condition. Special Event Linen Rental will not be held responsible for any color variations due to the manufactures dilates in fabric or style of rental products. Special Event Linen Rental will not be held responsible for any colors and fabrics that do not match properly.
ATTORNEY FEES In the event either party files any legal action or suit to compel the perfermance of any part of this Contract, or to seek an interpretation of any Contract terms, the prevailing party shall be entitled. In addition to costs to reasonable attorney fees as determined by a court of competent jurisdiction
INDEMNITY The client (lessee) shall indemnify Special Event Linen Rental against and hold Special Event Linen REntal harmless against any and all claims, actions, suits, proceedings, costs, expenses, damages and liabilities, including reasonable attorney ' s fees and costs, arising out of, connected with, or resulting from the Contract and/or the client ' s use of the rental products. Including without limitation the manufacturer, selection, delivery, possession, use, operation, injury or return of the rental products.
MISCELLANEOUS PROVISIONS Damages: Special Event Linen Rental is not responsible for any incidental or consequential damages caused by delays beyond Special Event Linen Rental' control and no refunds will be given due to but not limited to delivery delays or errors made by the courier/delivery service. Entire agreement/Modification: This contract contains the entire agreement between Special Event Linen Retal (lesser) and the client (lessee). No modifications of this contract shall be effective unless in writing and signed by both parties and witnessed.
Weather Conditions: Special Event Linen Rental is not responsible for acts of God. No refunds are given due to inclement or hazardous weather conditions or unused products. The terms of this contract between client and Special Event Linen Rental remain valid and in effect for all changes (i.e. addition, deletion, or any changes to the order).